Student support

Student support


“We believe our students are the most important people in our college.”

That’s why we have a Student Support team who are here to help you throughout your studies.

We provide a full range of support services, including guidance, financial advice and additional support for learning, so that all you need to be concerned with is studying and enjoying your time with us.

Once you’ve been accepted onto your chosen course, you will be invited to attend a course induction programme, which will provide you with important information, guidance and support as you prepare for your study adventure.

Our excellent guidance and support services offer academic, career, funding and additional support, so please get in touch if you need their input.

Your course tutor will be your first point of contact if you have problems with any aspect of your course.  You can also call along our Student Support Team located in room T1.07 and T1.09. The Learner Support Manager, Anna Swanson and her team are available to speak to you in confidence, if you have any problems you’d like advice or information on.

We can also help you with study skills and revision techniques, and we can provide readers, scribes and assistive technology if you need additional support.



Students who are entitled to bus passes will receive them in the first week provided they have completed their funding application and submitted supporting documentation.

Students entitled to College transport will be notified of the arrangements prior to the course start date provided they have completed their funding application and submitted supporting documentation.

If you have any transport enquiries, please contact

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Please note that completed funding applications not received within six weeks of the start date of the course will not be backdated.

Applications for course funding can be applied for online through your Student Hub account. The Student Hub can be found at and guidelines on how to use the Student Hub can be downloaded by clicking here.

PLEASE APPLY FOR FUNDING BEFORE YOU START YOUR COURSE. Your application can only be processed once you have submitted the correct supporting documentation.  Due to the volume of applications it can take up to 4 weeks to process the application.  Funds are limited and are based on a first come, first served basis.  This applies to Bursary, Discretionary, Childcare and Travel.

Please bring along your bank details and details of your/your family’s income for the tax period ending April 2016.debitcard_contactless_rbs.png

We aim to have your funding in place at the start of your course if your application is submitted along with the correct supporting documentation by the 29th July 2016.  You can track the progress of your application on the Student Hub.

Funding Documentation


Download our General Guide to Student Funding here.



Students commencing a course in August/September 2016 must be 16 years of age by 30 September 2016 to be eligible to apply for funding.

Students commencing a course in August/September 2016 who turn 16 between 1 October 2016 and 29 February 2017 can apply for funding from January 2017.

Students cannot receive travel funding or bus passes until they have met the age criteria above.

Students who are not eligible for EMA maintenance payments due to the level of household income, may still be eligible  for travel assistance.


Scottish Government changes to the EMA programme which come into effect from January 2016.  The changes are raising the eligibility threshold and extending the programme to part time college students.

Thresholds have increased to:

£24,241 for households with one dependent child and

£26,884 for households with more than one dependent child

When you completed your online funding application if you stated that your family income was above the threshold in place at that time and you were advised that you did not qualify for EMA, you may now qualify. As a result of the changes mentioned above you may now be eligible for EMA payments from January 2016.

Please do not hesitate to contact Student Support on 01847 889227 should you have any questions.


If you are 18 years of age or over on the day your course commences, you may be eligible for Bursary funding.  Funding, including travel is means tested.

Discretionary funds

These are funds available to students studying at Further Education Level  and Higher Education Level.  If you are finding it difficult to make ends meet, you may be eligible for funding from these funds.  These funds will be distributed to students on a monthly basis.  We can also make one-off payments.

Childcare funds

These are funds available to students studying at Further Education Level and Higher Education level who require assistance with childcare costs.

Information about applying for assistance with Childcare costs can be found here.

Registered childcare must be used.

  • Distribution of all funding is  subject to satisfactory attendance.
  • All funding is subject to availability
  • Funding applications for students studying at HNC (Higher Education Level and above) should be made to


Curriculum support

A wide variety of people come to college, some may benefit from study support during their time here for a specific reason. This support may be needed in the short or long term for a variety of reasons, such as an injury, a mental health issue, a specific learning difficulty such as dyslexia, a hearing, visual or physical impairment, or a medical condition.

Specific study support can include:SupportPhoto.jpg

  • Regular support meetings
  • Appropriate specific study strategies
  • Liaising with tutors e.g. to negotiate  extensions
  • 1:1 support sessions with a member of staff
  • Proof reading
  • Using a reader/scribe
  • Alternative assessment arrangements
  • Identifying appropriate assistive technology
  • Training in using assistive technology
  • Equipment on loan


Assistive technology

Assistive technology can be seen as any device or equipment that assists the removal of barriers students may face during their time in college as a result of a disability/difficulty.

The section offers a range of equipment which includes:

Specialist software to help students with:


  • Text to speech
  • Voice recognition
  • Mind mapping tools


Visual impairment

  • Magnification software
  • Screen reader
  • A range of alternative keyboards and mice
  • Dictaphones
  • Reading pens
  • Digital voice recorders
  • Spell checkers


If you have any concerns or queries relating to support please do not hesitate to contact Student Support Team in room T1.07 or email


All staff have a duty of care to respond appropriately to any protection concerns relating to the young people we come into contact with.

  • Staff are here to listen to any concerns that you have for yourself or a fellow student.
  • Staff will not make assumptions about whether harm/abuse has taken place.
  • Staff want to reassure you and will be sensitive to any anxieties you have. Staff cannot guarantee confidentiality.
  • Staff will have to pass on information to the College Safeguarding Co-ordinator or appropriate contact and ensure that you are kept safe.
  • Staff will record everything you tell them and will keep you informed of what happens at every step of the process.

View the full North Highland College UHI Safeguarding Policy.

Remember you can speak to any staff member if you have any concerns. College staff with specific responsibility for Safeguarding:


Senior Management Safeguarding: Sophie Dunnett T:07818092280

Safeguarding Co-ordinator: Anna Swanson T: 0781 828 8075 E:

Safeguarding Officer Alness

Helen Mackenzie  T: 01847 8896029  E:


Jacqueline Macaulay T:  0776 816 3142  E:


Meet the team


Anna Swanson

Learner Support Manager



Jackie Manderson

Educational Support Worker

Avril Mckay

Bursary Officer

Sandie Mackay

Educational Support Worker

Hazel Hollick

Educational Support Worker


James Mclean

Educational Support Worker


Malcolm Clark

Educational Support Worker



Jacqueline Macaulay

Educational Support Worker

Dornoch Campus