What is special about this course?
Excellent customer care has always been a pillar of business success, but in today’s era of public review websites (TrustPilot, TripAdvisor) and social media, it has never been more important to project a sincere and attentive brand image.
Your employees represent your business, and if they aren’t delivering the very best customer service, this can rapidly damage your reputation. Did you know it is five times cheaper on average to get repeat business from excellent customer service, than it is to win new business through sales and marketing?
This basic level, introductory course has been designed to introduce employees to the importance of customer care/service to their industry and to highlight the skills and attributes required to deliver excellence in customer care/service.
- Importance of customer care/service to the success of a business
- Personal presentation and communication skills
- Skills and attributes to provide excellent service in everyday customer interactions
- Customer expectations and how to manage these
- Dealing with difficult customers and complaints
- Importance of product and service knowledge
How will I study my course?
- Short course
How long will my course last?
A one day short course
Where can I study my course?
For the latest information on fees please see our fees policy.
Is there more information available online?
You can use the above QR code to connect directly to the course details.
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We are delighted that you are thinking about studying at North Highland College UHI. North Highland College operates a fair and open admissions system committed to equality of opportunity and non-discrimination. We consider all applications on merit and on the basis of ability to achieve, without discrimination on grounds of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity status, race, religion and/or belief, sex, sexual orientation or socio-economic background. We welcome applications from all prospective students and aim to provide appropriate and efficient services to students with disabilities.